Workplace Mediation and Dispute Resolution

WSM's Mediation & Conflict Management service is a management initiated intervention process where a qualified occupational psychologist conducts assessments with a manager and an employee to resolve a productivity issue, job suitability or communication problem.

Examples of where Workplace Mediation Assessments can be used:

• To help employers and employees understand performance problems.
• To resolve workplace conflict and inter-personal communication issues
• To provide an objective and impartial intervention in a workplace dispute.
• To explore any non-work related factors impacting on job performance
• To manage & resolve psychological and behavioural related sickness absence
• To offer a full psychological assessment
• To determine an employees suitability for a specific role
• To identify practical solutions and reasonable adjustments needed.

Benefits

• Enhance workplace productivity
• Improve workplace interpersonal relationships
• A rapid and effective intervention tool
• Provides litigation risk management for employers
• Resolves conflicts and workplace disputes

How it Works

1. The Workplace Mediation Assessment process starts when a manager identifies a performance or inter-personal relationship problem with a particular employee.
2. The manager contacts WSM to set up the Workplace Mediation Assessment.
3. The manager simultaneously informs the employee that an independent assessor is to be brought in and gives the employee a written description of the process (prepared by WSM).
4. The WSM occupational psychologist first meets with manager who has the performance or inter-personal relationship problem with the employee.
5. The occupational psychologist then meets with the employee to conduct an in-depth and structured assessment to understand their concerns and view of the situation.
6. The occupational psychologist will then meet briefly with the manager again for a short de-brief and initial summary.
7. WSM will then produce a thorough and comprehensive written report of the Workplace Mediation Assessment process, that will include practical and realistic recommendations and suggestions for reasonable adjustments that will lead to a resolution or a partial resolution of the problems raised.

Training

WSM can provide managers with a Workplace Mediation Assessment information pack, that identifies the problems and issues that can be tackled using this process. Training for managers can also be provided.

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