Choice of EAP Service Levels

WSM offers three affordable EAP service options for employers:

• Standard EAP - Telephone Counselling Helpline

• Legal EAP - Telephone Counselling & Legal Helpline

• Premier EAP - Face-to-Face Counselling, Telephone Counselling & Legal Helpline

• 24/7 telephone counselling - unlimited number of counselling sessions per employee,
• Free-phone 24/7 help-desk, (0800 numbers for UK and Republic of Ireland ),
• Counselling and practical advice on all work-related issues,
• Counselling and practical advice on all personal, family and domestic issues,
• Referral to face-to-face counselling in severe cases - billed on a fee per usage basis,
• Advice, information and sign-posting to specialist sources of assistance,
• Debt counselling - face-to-face or telephone specialist debt counselling and advice,
• Employee communication literature - leaflets, wallet-cards, posters and e-material,
• Un-complicated and practical management reporting and detailed usage analysis.

2. Legal EAP - Telephone Counselling & Legal Helpline

• All of the features included within the Standard EAP package (above), plus,
• Legal helpline - staffed by fully qualified lawyers,
• Up to 3 legal consultations per employee per issue,

3 . Premier EAP - Face-to-Face, Telephone Counselling & Legal Helpline

• All of the features included within the Legal EAP package (above), plus,
• Pre-paid face-to-face counselling - up to 6 sessions per employee per issue,
• Pre-launch briefing session for managers or employees.

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