Testimonials

These are quotes from customers and employees:

Comments from Customers:

“We have developed a great partnership with WSM which allows us to communicate our services effectively to our employees.”

"We moved to WSM because of the flexible Pay-As-You-Go EAP contract model they offer."

“The EAP has been positively received by our employees as they appreciate the service which we provide and see it as a valued and tangible benefit.”

"Our management of stress related sickness absence has improved measurably since we introduced the EAP. It has already paid for itself many times over."

“Unfortunately we receive a high volume of critical incidences; the WSM EAP has provided our staff with continuing support and has become an integral part of our organisation.”

"The WSM 24-hour call centre is extremely useful, as well as the ability to perform management referrals. This enables us to offer a proactive emotional and absence management support to our employees and helps protect us as an organisation against litigation."

"The WSM EAP forms a core component of our employee wellbeing strategy."

“WSM has helped us meet our main objective of improving the general welfare of our staff.”

“I know that many people have used the service. Whilst not infringing confidentiality I have noticed positive outcomes with certain employees.”

“The EAP offers our staff access to the 24 hour counselling helpline……we are extremely happy with the usage.”

"Before we switched to WSM we were paying paying a high fixed fee for low EAP usage rates. Now our costs are down and our utilisation is up."

Comments from Employees:

"In talking to someone else, outside the situation, I found great relief. I spoke to an intelligent and sympathetic counsellor in whom I was able to open up to and helped me see the problem in perspective. It took some courage to pick up the phone in the first place, but I am glad I 'phoned. Thank you for this service."

"After the robbery at work I felt very scared. The counselling really helped me come to terms with what had happened and go back to work a couple of days later.

"The service was efficient and the 2 ladies who spoke to me were very polite and reassuring to me. The helpful hints and suggestions they offered were well worth following up and helped me in my ongoing progress back to normal health. This service has changed my view positively towards councelling services. Thank you very much."

"The best thing is that it is 24 hour access. This made me feel much safer when going through a crisis."

"I would not hesitate in using this sevice again and it is good to know there is a level of confidential advice and support available. I had been off work with stress for weeks before I was put in touch with a counsellor. They helped me with the problems at work and now I’m back I feel much more confident and positive."

"I found the councelling reasurring, it helped me to put thing straight in my mind at a time when I was very confused and to decide what was best for me. Many thanks- an excellent service!"